Revision Policy
Rigelonic provides revision depending upon the package and service you selected. Customers can ask us for unlimited free revisions and we will revise their design without any additional charges, provided that the design and concept remains the same. Revision Turnaround Time would be 48 hours.
My Account
The My Account area is a convenient way to communicate. It is your sole responsibility to check the account area to address any queries, concerns, or additional instructions required by the designer. Not checking or using the Account Area frequently shall not provide you adequate grounds for a refund. However, if you are uncertain how to use the area, you may contact the customer support team at any time for assistance.
Quality Assurance Policy
In order to provide you the desired satisfaction, our designers don’t deviate from the specifications provided by you in the order form. The designs are created after a thorough research which ensures the design quality and uniqueness.
Domain and Hosting
Domain and hosting will be provided for free with website packages, where applicable.
All the email accounts provided with website packages can be configured on third party email soft-wares such as outlook. Each email account will have 10MB of space.
If you are not hosting your website with us, we will not provide email accounts
There is no refund for the hosting, domain or email server package
Delivery Policy
All design order files are delivered to My Account as per the date specified on the “Order Confirmation”. An e-mail is also sent to inform the client about their design order delivery made to their specific account area. All policies pertaining to revision and refund are subject to date and time of design order delivered to client’s account area. All design order files are delivered to “My Account” as per the date specified on the “Order Confirmation”. An e-mail is also sent to inform the client about their design order delivery made to their specific account area. All policies pertaining to revision and refund are subject to date and time of design order delivered to client’s account area. We deliver all our customized design orders via e-mail within 5 to 7 days of receiving your order. We offer a RUSH DELIVERY service through which you can have your first logo samples within 48 hours by paying just $100 extra! For further assistance, contact us on our 24-Hour Customer Support Center.
Record Maintenance
We keep a record of your finalized design once we provide you the final files. If you require the final files again in the future, we can send them to you at your request.
Customer Support
We offer 24-Hour Customer Support to address your queries and questions.
Communication Policy
YOU agree that Rigelonic is not liable for any correspondence from email address (es) other than the ones followed by our own domain i.e. “..@add domain name” or/and any toll free number that is not mentioned on our website. Rigelonic should not be held responsible for any damage(s) caused by such correspondence. We only take responsibility of any communication through email address (es) under our own domain name or/and via toll free number i.e. already mentioned on Rigelonic Website.
Access to Information
To access Rigelonic services you may be asked to provide certain registration details or other information. By accepting these terms & conditions, you hereby acknowledge that all the information provided by you will be correct, current, and complete. If Rigelonic believes the information that you have provided is not correct, current, or complete, Rigelonic has the right to refuse your access to any services or any of its resources, and to terminate or suspend your account at any time.
Rigelonic is operating under a PCI DSS compliant company; therefore it is authorized to keep your credit card information on file that can be used for any recurring service, additional development hours, server or network equipment required to develop or launch your website without any prior notification. However, our representatives always bring this in knowledge so that you are aware about all the processes.
100% Unique Design Guarantee
At Rigelonic we guarantee that all of our customers’ logos are made from scratch. This way you will have a logo that is tailor made for your requirements. We guarantee that your logo will be unique and impress your clientele.
Exclusions
The Company will assist the Client with the integration of 3rd party plugins and APIs, but any third party integration required to assist with the functionality of the website will be STRICTLY standard. The Company will not have anything to do with any third party dealings during the development of this project. All additional work will require a separate fee agreement.